Legal

Privacy Policy

How BailBondIntake handles data that flows through your calls.

What we collect

When BailBondIntake answers calls on your behalf, we process call audio, transcripts, and intake details — defendant name, facility, charge, bail amount, cosigner, and payment interest. We also collect agency contact and billing information at signup.

How we use it

Call data is used solely to qualify leads, route them to your agency, and provide the service you purchased. We do not sell caller data or use recordings to market unrelated products.

Retention

Recordings and transcripts are retained for your records and quality assurance. You may request deletion of your agency's data at any time.

Security

Data is encrypted in transit and at rest, with access limited to personnel who need it to operate the service.

SMS / Text messaging

What we send. BailBondIntake sends transactional SMS only after someone has contacted the agency or opted in: missed-call text-back, intake/status links, agent handoff alerts, and case summaries. This number is not used to text arrest lists, purchased leads, or people who have not contacted the agency.

Opt-in. Callers opt in on the recorded line, by replying to the first text, or through a checkbox on the agency intake form. Agency staff opt in at account signup.

Opt out. Reply STOP to opt out. Reply HELP for help. Help at [email protected] or (943) 230-0955. Message and data rates may apply.

Carriers. Carriers are not liable for delayed or undelivered messages.

Contact

Questions? Reach us through the contact page.

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